The technology of changing the psychological coloring of the input speech signal, based on changing the voice quality.
Тhe technology of a processing the customer's speech that makes speech sound calmer.
Situations when a customer becomes angry or rude, or shouts become a very serious psychological stress for the operator.
The main purpose of such voice modification is to reduce the emotional level of the operator's speech while saving speech intelligibility and naturalness.
The technology of changing psychological tone of input speech signal is based on changing the voice quality, and includes modeling of speech tract geometry and changing it for ensuring the effect of calmness.